UTILITY BILLING ADMINISTRATOR / CUSTOMER SERVICE SPECIALIST
Town of Carthage | Carthage, North Carolina
Position: Utility Billing Administrator / Customer Service Specialist
Department: Administration
Employment: Full-Time | Non-Exempt
Salary Grade: 13
Annual Salary Range: $44,783 – $63,975
Starting salary dependent upon qualifications and experience.
Great with Numbers? Great with People? We Want to Meet You!
The Town of Carthage is seeking an organized, detail-oriented, and customer-focused professional to join our Administration team as a Utility Billing Administrator / Customer Service Specialist.
This position combines utility billing administration, financial transactions, customer account management, and front-line customer service.
The ideal candidate enjoys working with numbers, solving problems, maintaining accurate records, and helping people.
Accounting or bookkeeping experience is highly desirable, but not required. We encourage applicants with strong customer service skills, attention to detail, and a willingness to learn to apply.
Key Responsibilities
Utility Billing & Account Administration
- Administer customer utility accounts, including new accounts, service changes, deposits, and final billing.
- Process monthly utility billing, review meter readings, identify discrepancies, and ensure accurate and timely bills.
- Monitor billing deadlines, account balances, late fees, and delinquent accounts.
- Research and resolve billing discrepancies, meter reading issues, and customer account concerns.
- Process account adjustments and maintain accurate billing records.
- Coordinate service connections, disconnections, meter re-reads, and leak investigations with Public Works.
Financial Transactions & Recordkeeping
- Receive and process utility payments, deposits, fees, and other Town revenues.
- Accurately record cash, check, electronic, and credit card transactions.
- Prepare bank deposits, process bank drafts, and perform financial reconciliations.
- Maintain organized and accurate customer, billing, and financial records.
- Assist with reports, account research, and financial documentation as needed.
Customer Service & Administrative Support
- Serve as a primary point of contact for residents, businesses, and visitors.
- Respond to customer questions and concerns professionally, courteously, and efficiently.
- Assist customers with utility accounts, payments, and general Town services.
- Answer telephone calls, respond to correspondence, and direct inquiries to appropriate departments.
- Assist with building rental applications, permits, records, and other administrative functions as assigned.
- Provide general office support and assist other Town departments when needed.
Qualifications
Minimum Requirements:
- High school diploma or equivalent.
- Experience in customer service, office administration, billing, or a related field; or an equivalent combination of education and experience.
- Proficiency with computers and Microsoft Office applications, particularly Word and Excel.
- Strong organizational skills and attention to detail.
- Ability to process financial transactions and maintain accurate records.
- Effective written and verbal communication skills.
- Ability to manage multiple responsibilities and meet deadlines.
- Ability to maintain confidentiality and exercise sound judgment.
- Valid driver's license.
Preferred Qualifications — Not Required:
- Experience in accounting, bookkeeping, or financial administration.
- Experience with accounts receivable, payment processing, bank deposits, or account reconciliations.
- Experience with utility billing or financial software.
- Previous municipal government or utility customer service experience.
- Coursework or training in accounting, business administration, or a related field.
Don't have utility billing experience?
If you're dependable, detail-oriented, comfortable working with numbers, and enjoy helping people, we encourage you to apply!
Competitive Benefits Package
The Town of Carthage offers a comprehensive benefits package designed to support our employees and their families.
- 100% employer-paid medical, dental, and vision insurance for employees
- Participation in the North Carolina Local Governmental Employees' Retirement System (LGERS)
- Employer matching contributions to a 401(k) retirement plan, up to 5%
- Paid vacation and sick leave
- Longevity payments
- Paid job-specific training and professional development
- Tuition reimbursement for continuing education
- Potential 5% salary increase following successful completion of the six-month probationary period
Why Work for the Town of Carthage?
This position offers an opportunity to develop valuable skills in municipal finance, utility administration, and customer service while supporting essential services for our community.
You'll be part of a team where accuracy, professionalism, teamwork, and excellent customer service make a difference every day.
Ready to Join Our Team?
If you enjoy working with people, solving problems, and keeping things organized, we'd love to hear from you!