Utility Service & Payments

The Administrative Department is responsible for processing payments for water and/or sewer service. To establish a new utility account or if you have questions regarding a bill, you are encouraged to call Town Hall at (910) 947-2331, between the hours of 8 am and 5 pm, Monday through Friday. Please use the helpful tabs below to get started.

 

Establish New Water/Sewer Service

If you wish to establish new water and/or sewer lines or services at your property that does not already have lines or a meter you will be required to submit a New Water-Sewer Tap Application form. For assistance with establishing new service or completing the form, please contact the Public Works Director.

Step 1.Complete Application

New Water-Sewer Tap Application(PDF, 492KB)

Step 2.Submit Application to Town Hall via Email or In-Person

Our staff will review your application and contact you with further questions and costs to establish new service.

Step 3.Pay New Service Fees 

Once your application has been approved, you will need to pay all fees in full before new meters or lines can be placed. We accept payments via cash, check or credit/debit card. 

 

Open a New Utility Account

To set up a new water, sewer and trash pick-up services account please follow these steps.

Complete and Return the Application

For Property Owners: Please submit a photo ID with your application. No deposit required.

Tenants/Renters: A $100 deposit is required. Please bring a signed copy of your lease and a photo ID.

New Utility Service Application(PDF, 1MB)

Billing & Payment Information

Step 1.Pay by Phone

Call (844) 745-0332 to use our automated phone payment system.

Step 2.Online Payments

We utilize Invoice Cloud for online utility payments. 

New Users:  Create an Account

Existing Users:  Pay Bill

Step 3.In-Person

Visit us at Town Hall to make your payment. Use the payment dropbox located beside the Police Department front door or come into the administrative office at the end of the sidewalk.

 

 

Monitor Your Usage

Eye on WaterRegister for Eye On Water to monitor your usage, check for leaks and help keep your utility costs down.

Register Now

 

Contact Us

Phone

(910) 947-2331

Email

utilities@townofcarthage.org

Location

Carthage Town Hall
4396 Hwy. 15 501
Carthage, NC
28327
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