We appreciate all of the patience and understanding our customers have shown as town staff worked diligently to get the payment portal up and running. We are pleased to announce that the portal is NOW LIVE! Please visit our information page at the link below and sign up today!
The Administrative Department is responsible for processing payments for water and/or sewer service. To establish a new utility account or if you have questions regarding a bill, you are encouraged to call Town Hall at (910) 947-2331, between the hours of 8 am and 5 pm, Monday through Friday. Please use the helpful tabs below to get started.
What service do you need? Click below for more information.
If you wish to establish new water and/or sewer lines or services at your property that does not already have lines or a meter you will be required to submit a New Water-Sewer Tap Application form. For assistance with establishing new service or completing the form, please contact the Public Works Director.
New Water-Sewer Tap Application(PDF, 492KB)
Our staff will review your application and contact you with further questions and costs to establish new service.
Once your application has been approved, you will need to pay all fees in full before new meters or lines can be placed. We accept payments via cash, check or credit/debit card.
To set up a new water, sewer and trash pick-up services account please follow these steps.
Complete and Return the Application
For Property Owners: Please submit a photo ID with your application. No deposit required.
Tenants/Renters: A $100 deposit is required. Please bring a signed copy of your lease and a photo ID.
New Utility Service Application(PDF, 2MB)
We offer multiple ways to pay your utility bill!
For online bill pay:
Scan this QR code with your phone's camera to get started quickly.
Convenient and fast, sign up for online payments today!
Sign Up Here
Or scan the QR code below with your device camera to get started
You will need your "Web ID" located on your bill and the Carthage zip code "28327".