Water/Sewer Service & Payments

The Administrative Department is responsible for processing payments for water and/or sewer service. To establish a new utility account or if you have questions regarding a bill, you are encouraged to call Town Hall at (910) 947-2331, between the hours of 8 am and 5 pm, Monday through Friday. Please use the helpful tabs below to get started.

 

Establish New Water/Sewer Service

If you wish to establish new water and/or sewer lines or services at your property that does not already have lines or a meter you will be required to submit a New Water-Sewer Tap Application form. For assistance with establishing new service or completing the form, please contact the Public Works Director.

Step 1.Complete Application

New Water-Sewer Tap Application(PDF, 492KB)

Step 2.Submit Application to Town Hall via Email or In-Person

Our staff will review your application and contact you with further questions and costs to establish new service.

Step 3.Pay New Service Fees 

Once your application has been approved, you will need to pay all fees in full before new meters or lines can be placed. We accept payments via cash, check or credit/debit card. 

 

Open a New Utility Account

To set up a new water, sewer and trash pick-up services account please follow these steps.

Complete and Return the Application

For Property Owners: Please submit a photo ID with your application. No deposit required.

Tenants/Renters: A $100 deposit is required. Please bring a signed copy of your lease and a photo ID.

New Utility Service Application(PDF, 2MB)

Billing & Payment Information

Beginning February 26, 2026, the Town of Carthage will be transitioning to a new Financial Management System. This new system features a new utility billing and payment system that will streamline billing and payment activities for staff and customers.

During this transition period, all payments must be made with cash, check or money order. 

We understand that this is an inconvenience, and we appreciate your understanding and assistance with this process.

Please visit our information page here for more details on this transition process.

 

Contact Us

Phone

(910) 947-2331

Email

utilities@townofcarthage.org

Location

Carthage Town Hall
4396 Hwy. 15 501
Carthage, NC
28327
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